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How do I order a CD?
I'm on a dialup connection....how long does it take to download a kit?
How do I order an item?
Do you accept checks and money orders?
I've paid by Paypal, but I did not receive my items!
What format are the files saved as?
Do you offer free samples?
Do you take requests?
Do you offer discounts for multiple purchases?
Do you offer refunds?
Can I share the kits with my friends?
I received the download link....but it doesn't work!
I'm a "paper scrapper"......how can I use your kits?
I really like a kit, but would like to see more sample pics before ordering.
Do you offer Gift Certificates?
I'm new to digital scrapping....how does it work?
Can I use your kits in my commercial projects?
I bought the kit...so surely I can use it any way I want to!
How much are the shipping charges?
I can't find an answer to my question in your FAQ!


How do I order a CD?
Simply choose the kits you want and email me a list. I will burn them onto a CD for you and mail it within 48 hours of payment being received. PLEASE MAKE SURE YOU CLICK ON THE CD TO ADD TO YOUR CART!

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I'm on a dialup connection....how long does it take to download a kit?
Because of the quality of these kits, the files sizes are large, so using dialup connections for download is not recommended (simply because of the length of time required). If you are on a dialup connection, I would suggest ordering your kits on CD. For a single charge of $2.50 (USA and Canada only) I will put your kits on a CD and send it via Priority Mail. You may have as many kits on the same CD as will fit! A charge of $1.50 for each additional CD will be made. If you are ordering a CD from outwith USA and Canada please ask for rates (which will nclude delivery via Air Mail).

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How do I order an item?
Simply add the item(s) to your shopping cart and proceed to checkout when you've finished making your selections.

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Do you accept checks and money orders?
Yes, but you will not receive the items until payment is received. By using Paypal you will receive them much sooner! Checks and money orders should be made payable to Julie Hahn. Contact me by email at julie@montrose.net to place your order...... DO NOT GO THROUGH THE CHECKOUT IF YOU PLAN TO PAY BY CHECK OR MONEY ORDER!

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I've paid by Paypal, but I did not receive my items!
You will not receive the download link after checkout...I will email the link to you once I have received notification from Paypal that your payment has been made. I check my email several times a day so you should receive the link within a couple of hours. However, it MAY take up to 24 hours...if you have not received your link please email me!

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What format are the files saved as?
All papers are saved as "jpg" and elements are "png". Both are saved at 300 dpi, which allows for excellent printing results.

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Do you offer free samples?
Yes, just visit my blog at http://scrapsbyjewels.blogspot.com/ for lots of free samples.

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Do you take requests?
Yes, if you wish to request a certain theme or color combination for a kit, then please email me at julie@montrose.net and I'll do my best to create what you're looking for. Please note: I can not make anything from any copywrited graphics.

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Do you offer discounts for multiple purchases?
Yes, for every 5 purchases made in the same visit, you can receive one of equal or lesser value for free! email me for your freebie & let me know what you would like.

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Do you offer refunds?
Because of the nature of these items, I'm afraid refunds cannot be offered. The only exception to this rule would be if you ordered a CD and it proved faulty. Simply return the CD and I will gladly replace it. All CDs are checked before they are mailed out.

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Can I share the kits with my friends?
Absolutely not! That would be "piracy" which is strictly prohibited! What you CAN do is share your layouts with friends via scrapbooking websites and tell them where you got the kit. You can also direct them to my blog at http://scrapsbyjewels.blogspot.com/ so they can download the freebies up for offer. Further details are available in my Terms of Use.

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I received the download link....but it doesn't work!
All download links are checked by me before sending them to you. However, as we all know, sometimes computer gltches do happen! If you have any problems with a download link, just email me and I will recheck it (and, if necessary, send you a new link).

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I'm a "paper scrapper"......how can I use your kits?
These kits are extremely useful to paper scrappers! Just choose the element you'd like to use on your page and print it! For best results I like to print onto either photo paper or white cardstock. Because everythng in the kits are saved at 300 dpi, you wll get an excellent quality print.

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I really like a kit, but would like to see more sample pics before ordering.
The preview pics in the store are to give you a quick view only.... if you'd like to see anything from a kit at a larger size please check my blog: http://scrapsbyjewels.blogspot.com/, or email me and I'll send you some samples. julie@montrose.net

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Do you offer Gift Certificates?
Yes! Just let me know how much you'd like to spend and I will email you a Gift Certificate for you to send to your friend. Please do NOT go though checkout for this service....email me at julie@montrose.net for full details.

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I'm new to digital scrapping....how does it work?
Digital scrapping is simply using your photos, digital background papers and elements to make a scrapbook layout on your computer, using a graphics/scrapbooking program. You can either share your layouts online or have them printed to put n an album. Many people prefer digital scrapping because it requires less space than paper scrapping. Also, once you buy a kit it can be used over and over again in different ways! There are loads of digi scrap websites which will give you all the information you need to get started! I would recommend www.Scrapbookflair.com as a starting point, as they offer free software and a place to upload your finished projects to! There are also links to tutorials in my forums. http://princessjewels.free-forums.org/princessjewels.html

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Can I use your kits in my commercial projects?
If you'd like to use any of my kits/elements in something you will be offering for sale, i.e. greeting cards, premade scrapbooks, etc., you will need to purchase my "Commercial Use License". There is a charge of $20 per year for the license. Please email me at julie@montrosenet for details.

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I bought the kit...so surely I can use it any way I want to!
Not true! You should read (and abide by) the Terms of Use included in each kit. Copyright is still retained by me....you are purchasing the right to use the kits for your own personal use. Sharing the kits, using them for commercial projects (unless you have purchased a license from me), adding them to online collections or claiming them as your own work is NOT ALLOWED! Crediting me in any of your projects - online or in print - is not mandatory, but much appreciated. A simple "graphics created by ScrapsbyJewels" is sufficient. A link to my blog would be GREAT! :D http://scrapsbyjewels.blogspot.com/

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How much are the shipping charges?
There are no shipping charges unless you are ordering your kits on a CD. All kits are offered as downloads, so no shipping is involved... simply save to your hard drive! For those on dial-up connection wishing to order a CD, there will be an additional charge of $2.50 per CD (USA and Canada only) to cover costs and mailing charges. Orders from outside the USA and Canada will have a small additional charge to cover Air Mail costs. Please contact me for details.... julie@montrose.net PLEASE NOTE: If ordering kit on a CD, I will get as many kits as will fit on a single CD for one charge of $2.50.

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I can't find an answer to my question in your FAQ!
Email me at julie@montrose.net with any questions...I'll get right back to you. OR try checking my forums... http://princessjewels.free-forums.org/princessjewels.html

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Last Updated: 1 Feb 2008 00:50:52 PST home  |  about  |  terms  |  contact
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